Top 10 Frustrations for eBay Sellers
Written by ShopOne on October 27th, 2008 in Linked News, eBay.
Chris Crum of WPN listed the following top ten…
1. Management
2. Feedback Policy
3. Small Businesses Get Shut Out
4. Lack of Communication
5. Payment Policies
6. Fees/Lack of Profitability
7. Unwarranted Account Suspensions
8. The Buyers Themselves
9. Glitches
10. Lack of Innovation
I couldn’t agree more with the following…
Feedback Policy
This is really the one that is getting most eBay sellers fired up.
Buyers can leave feedback on sellers, but sellers can’t leave
feedback on buyers. Out of the sellers that I personally contacted
(that got back to me), all but one of them agreed that eBay’s
feedback policy, which changed in May, is their biggest
frustration.
One seller responded, “Allowing buyers to give neg feedback w/o
recourse. Without leverage i.e. return Negative feedback. This
keeps ignorant buyers from learning how [to] work out differences
- ‘expressing how they feel’. Mistakes are made. Some ‘new’ buyers
just give Neg FB w/o contacting [the] seller about exchange[s],
returns or refunds.” I have also seen people cite buyers’ lack of
understanding about shipping costs leading to negative feedback.
Lack of Communication
Another common gripe is that the company will not communicate
with sellers to their liking. If sellers have problems, they get
the runaround. They get impersonal automated responses via email,
or low-level employees if they make a phone call. They can’t get
through to management. They can’t appeal their suspensions (which
are often considered unjustified).
Another communication flaw some have cited is that once their
account is suspended, they can’t even communicate with customers
who may have already placed orders. This is not good for the buyer
or the seller.
Tags: Linked News, eBay, ebay
